Returns & Refunds

We want you to love your LUMA. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund.

1. Return eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags and accessories included, and in its original packaging. Items damaged through misuse or normal wear are not eligible for return.

2. How to return

To start a return, contact us at support@lumaspfmirrors.com with your order number and reason for return. We will provide you with a return address and instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed to the original payment method within 5–10 business days. Shipping costs are non-refundable.

4. Damaged or defective items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no extra cost to you.

5. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

6. Contact us

Questions about returns? Contact us at support@lumaspfmirrors.com.